Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to admin@pamustore.com.
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FAQ
please allow up to 3 working days to process your order, starting from the order confirmation date.
Once your order has been shipped, an email including your tracking number will be sent to you.
If you have any questions about your delivery or you need to update your details, please contact us
We sure do!
SHIPPING
We offer standard and express shipping on all orders shipped to the NZ and worldwide. we are shipping complete orders to cut down on waste so if your order includes made-to-order or pre-order items, we'll ship everything together once it's in stock.
ORDERS WORLDWIDE
Standard shipping FREE 5-10 business days
Express shipping Calculated at checkout 2-3 business days
ORDERS WITHIN NZ Overnight shipping FREE 1-3 business days
HOW FAST DO WE SHIP?
We ship orders within 24-48 hours of purchase from our warehouse (Based in NZ or the US), pending availability and credit verification. Customers who select express shipping services must also allow 24 to 48 hours for your order to be processed before it is shipped.
We try our hardest to get your order out to you as quickly as possible though shipping times may vary. Weekends and holidays should not be included when calculating delivery times for shipping services.
Please make sure all your shipping details are correct. Orders that are returned because of an invalid address may incur an additional $9.99 shipping charge if they are reshipped. After an order has been delivered to a correct shipping address, we cannot be held responsible for lost or stolen packages.
All of our jewellery pieces are made from Stainless steel and our gold plated options are 18K PVD gold plated stainless steel
Hypoallergenic jewellery means that there is minimal risk of causing an allergic reaction. We cannot guarantee everyone will have the same experience, but we do recommend hypoallergenic jewelry as the best option for those with sensitive skin.
Physical vapor deposition, or PVD, is a process we use for coating our stainless steel jewellery. The technique involves “blasting” the gold onto the base metal at a high temperature. During the process, the material moves from a condensed vapor phase into a thin solid film. PVD coatings over stainless steel are more resistant to corrosion from water and regular wear than gold plating. You can swim, shower and sweat in our jewellery. *Avoid all contact with lotions and perfumes as both will contribute to fading the plating a lot faster.